Refund Policy

At Vanta Peptides, we are committed to accuracy, quality, and professional customer service.

Due to the nature of the products offered, all sales are generally considered final unless otherwise stated below.

By placing an order with Vanta Peptides, you acknowledge and agree to this Refund Policy.

​

ALL SALES FINAL

Because of product handling, inventory control, and quality assurance requirements, all approved and fulfilled sales are final.

We do not generally accept returns, exchanges, or refunds for:

• Change of mind

• Incorrect product selection by the customer

• Improper storage after delivery

• Delayed delivery caused by the shipping carrier

• Missed delivery attempts

• Incorrect shipping information provided by the customer

• Refused shipments

• Environmental exposure after shipment

• Products reported as unwanted after fulfillment

​

DAMAGED OR INCORRECT ORDERS

If you receive:

• A damaged shipment

• Incorrect item(s)

• Incomplete order fulfillment

Please contact us within 48 hours of confirmed delivery.

To request review, include:

• Order reference number

• Full name

• Description of the issue

• Clear photos of:

  • Outer packaging

  • Shipping label

  • Product received

  • Any visible damage

Failure to provide timely notice may limit our ability to review the claim.

​

ELIGIBLE RESOLUTIONS

If Vanta Peptides determines an error occurred on our end, we may, at our sole discretion:

• Replace the affected product

• Issue store credit

• Issue a partial refund

• Issue a full refund

Resolution type is determined case-by-case.

​

SHIPPING-RELATED ISSUES

Once an order has been transferred to the shipping carrier, transit handling is outside our control.

We are not responsible for:

• Carrier delays

• Lost packages marked delivered

• Stolen packages

• Delivery interruptions

• Weather delays

• Failed delivery attempts

Customers should first contact the shipping carrier regarding transit issues.

We may assist where reasonably possible but do not guarantee reimbursement for carrier-related events.

​

ADDRESS ERRORS

Customers are responsible for ensuring shipping information is accurate.

Refunds will not be issued for orders affected by:

• Incorrect addresses

• Missing apartment/unit details

• Undeliverable destinations

• Refused deliveries

Reshipping fees may apply.

​

PAYMENT DISPUTES / CHARGEBACKS

Initiating an unjustified payment dispute or chargeback may result in:

• Suspension of future ordering privileges

• Refusal of future service

• Collection or dispute recovery actions where applicable

Customers are encouraged to contact us first to resolve concerns.

​

ORDER CANCELLATIONS

Orders may only be canceled if fulfillment has not yet begun.

Once an order enters processing, packaging, or shipment preparation, cancellation may no longer be possible.

​

NON-RETURNABLE ITEMS

For quality control and product integrity reasons, returned product is generally not accepted once shipped.